WEBSITE PRIVACY POLICY

ROOTED WELLNESS CENTER LLC

This notice went into effect on November 1, 2026.

WEBSITE PRIVACY POLICY

Rooted Wellness Center LLC (“Rooted Wellness Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our online content, or contact us through our website. Rooted Wellness Center is a Florida-based mental health counseling practice. We recognize the importance of privacy, confidentiality, and trust in both our online interactions and clinical services. This policy applies to information collected through our public website. Information collected in connection with mental health treatment may be subject to additional protections under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Voluntarily Provide

When you contact us or submit information through our website, we may collect:

  • Your name

  • Email address

  • Phone number

  • Information you choose to include in a message or inquiry

  • Other information you voluntarily provide when communicating with us

We encourage visitors not to submit sensitive medical information, detailed mental health histories, or other confidential clinical information through general website contact forms or ordinary email.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through our website platform and related technologies, including:

  • Internet Protocol (IP) address

  • Browser type and device information

  • Operating system

  • Pages visited and interactions with the website

  • Referring website or traffic source

  • Date, time, and approximate duration of visits

  • Cookie identifiers and similar technical information

This information may be used to maintain website functionality, understand visitor engagement, improve website performance, and support security.

2. How We Use Your Information

We may use information collected through our website to:

  • Respond to questions, inquiries, or requests for information

  • Communicate about our services and appointment availability

  • Facilitate access to scheduling and client resources

  • Maintain and improve website functionality and accessibility

  • Understand general website traffic and visitor engagement

  • Protect the security and integrity of our website

  • Comply with applicable legal and regulatory obligations

We do not sell personal information collected through our website. We do not use information submitted through general website inquiries for unrelated marketing communications without an appropriate basis or permission.

3. Cookies and Tracking Technologies

Our website is hosted through Squarespace, which may use cookies and similar technologies to support website functionality, security, performance, and analytics. Cookies are small data files stored on your device when you visit a website. They help websites function properly and may provide information about how visitors interact with online content.Our website may use the following categories of cookies:

Essential Cookies

These cookies support core website functions, security, and technical operations. They may be necessary for the website to function properly.

Analytics and Performance Cookies

These cookies may help us understand how visitors use our website, such as which pages receive traffic, how visitors navigate the site, and how the website performs.

Functional Cookies

These cookies may support website features, preferences, or integrations that improve the visitor experience.

Third-Party Cookies

Certain third-party services or embedded features, if enabled, may use their own cookies or similar technologies. Their practices are governed by their respective privacy policies.

Managing Your Cookie Preferences

Where available, visitors may manage non-essential cookie preferences through our website’s cookie consent controls. You may also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality or your experience. For additional information about Squarespace’s data practices, please visit:

https://www.squarespace.com/privacy

4. Third-Party Services

We use third-party platforms to operate our website and support our practice. These services may include:

Squarespace

Our website hosting and content management platform. Squarespace may process technical and usage information necessary to deliver and maintain our website.

SimplePractice

We use SimplePractice for practice management and secure client-related functions, which may include appointment scheduling, client communications, forms, and clinical records. When you access SimplePractice through a link or integration on our website, information you provide through that service is handled according to its applicable privacy and security practices and our clinical privacy obligations.

Other Service Providers

We may use additional service providers for website maintenance, communication, analytics, or other operational purposes. We seek to use service providers appropriate for their intended functions and applicable privacy requirements.

5. Mental Health Information and HIPAA

Rooted Wellness Center provides mental health services and takes the confidentiality of client information seriously. This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices. Protected health information collected or maintained in connection with clinical services is handled in accordance with applicable federal and state privacy requirements. Website communications do not necessarily provide the same confidentiality and security protections as communications conducted through our designated clinical systems. We encourage current and prospective clients to use our designated secure communication methods when sharing sensitive clinical information. For further details regarding the use, disclosure, and protection of clinical information, please consult our HIPAA Notice of Privacy Practices.

6. How We Share Information

We may share information collected through our website in limited circumstances, including:

  • With service providers that help us operate and maintain our website

  • When necessary to respond to a request or provide a service you have requested

  • When required by applicable law, regulation, subpoena, or other lawful process

  • When reasonably necessary to protect the security, rights, or integrity of our website, practice, or others

  • With your authorization or at your direction

We do not sell website visitor information to data brokers. Any disclosure of protected health information is governed by applicable privacy laws and our HIPAA Notice of Privacy Practices.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information collected through our website. Our website platform and service providers may use security measures designed to reduce the risk of unauthorized access, disclosure, alteration, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Visitors should avoid transmitting sensitive clinical information through general website forms or unsecured communication channels.

8. Data Retention

We retain personal information collected through our website for as long as reasonably necessary to fulfill the purposes described in this policy, respond to inquiries, maintain appropriate business records, or comply with applicable legal obligations. Retention periods may vary depending on the nature of the information and the purpose for which it was collected. Clinical records are maintained separately according to applicable professional, legal, and record-retention requirements.

9. Your Privacy Choices

Depending on the information involved and applicable law, you may be able to:

  • Request information about personal information you have provided through our website

  • Request correction of inaccurate information

  • Request deletion of certain information, subject to applicable legal and record-retention obligations

  • Manage cookies through available website controls or browser settings

  • Contact us with questions or concerns about our privacy practices

Requests involving clinical records or protected health information are handled according to our HIPAA Notice of Privacy Practices and applicable law. To submit a website privacy inquiry, please contact us using the information provided below.

10. European Privacy Rights (GDPR)

Rooted Wellness Center LLC is based in Florida, United States, and primarily provides mental health services to individuals located in Florida. If you are located in the European Union (EU) or European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR), where applicable. Depending on the circumstances and applicable law, these rights may include:

  • Right of Access: Request access to personal information we maintain about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure: Request deletion of personal information under certain circumstances.

  • Right to Restrict Processing: Request limitations on how your personal information is processed.

  • Right to Data Portability: Request a copy of certain personal information in a structured, commonly used, machine-readable format.

  • Right to Object: Object to certain types of personal information processing.

  • Right to Withdraw Consent: Withdraw consent where consent is the legal basis for processing, without affecting the lawfulness of processing conducted before withdrawal.

  • Right to Lodge a Complaint: Submit a complaint to an applicable data protection supervisory authority.

These rights are subject to applicable legal requirements, limitations, and exceptions. To inquire about your privacy rights or submit a request concerning personal information collected through our website, please contact us using the information provided in the Contact Us section of this policy. Information collected in connection with clinical services may be subject to additional privacy requirements, as described in our HIPAA Notice of Privacy Practices.

11. External Websites and Links

Our website may contain links to third-party websites, resources, scheduling platforms, or other external services. We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage visitors to review the privacy policies of external websites before providing personal information.

12. Children’s Privacy

Our website is intended to provide general information about our mental health services and is not directed toward children under the age of 18. We do not knowingly collect personal information directly from children under 18 through our public website without appropriate authorization. If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take appropriate steps to address the situation. Information involving minors who receive clinical services is handled according to applicable privacy laws and professional obligations.

13. Changes to This Privacy Policy

We may update this Website Privacy Policy periodically to reflect changes in our website, services, technology, or applicable legal requirements. When changes are made, we will update the effective date displayed at the top of this page. We encourage visitors to review this policy periodically.

14. Contact Us

If you have questions about this Website Privacy Policy or how information collected through our website is handled, please contact:

Rooted Wellness Center LLC

Email: karissa@rootedwellnessctr.com

Website: www.rootedwellnessctr.com

For questions specifically concerning protected health information or your rights as a client, please refer to our HIPAA Notice of Privacy Practices.